Refund Policy
Effective date: September 22, 2026
This policy applies to purchases made on or after the effective date. It does not change the terms applicable to purchases made before that date.
Digital products and downloads
PREMIER SOUND FACTORY products are digital software libraries and downloadable content. Once a download has started, a refund is generally not available, because access to a digital product may not be technically revocable after delivery. This is particularly relevant to Kontakt products that are not managed through a third-party serial-number system.
When a refund may be considered
We will review a refund request where:
- the product has a material, verifiable defect that prevents it from functioning substantially as described;
- the product materially differs from its published description; or
- a refund is required by applicable law.
Where appropriate, we may first offer reasonable technical support or a replacement download.
Requests that are not eligible
Refunds are not available simply because a product does not suit a purchaser’s personal preference, intended use, workflow, system configuration, or because it was purchased by mistake. Problems caused by misuse, unsupported software or operating systems, incompatible hardware, or other environmental factors are also not eligible.
How to request a review
Please contact our support team with your purchase date, order number, product name, system details, and a clear description of the issue. If a refund is approved, it will be processed through the payment platform used for the original purchase.
Contact
Email form: https://www.premier-engineering.jp
Nothing in this policy limits any mandatory rights that may apply under applicable law.